Service User Feedback Survey

Section 1: Safe

How safe and supported you feel with our service. 1 = Strongly disagree · 5 = Strongly agree

Thinking about your experience of care from Medhealth Care and Support Ltd, how likely are you to recommend us to someone who needs similar support?

I feel safe and supported to understand and manage any risks with Medhealth.

I am confident that any concerns I have about my safety with Medhealth are taken seriously and addressed promptly.

I know who to contact if I feel unsafe with Medhealth, and my concerns are always addressed.

I feel safe and comfortable in my home, with appropriate aids and adaptations provided by MedHealth Care.

How well your care supports your health and independence. 1 = Strongly disagree · 5 = Strongly agree

I know that my medicines are managed properly by Medhealth and that I am given the right medication at the right time.

I am supported by Medhealth to manage my health in a way that makes sense to me.

I can access healthcare professionals through Medhealth when needed, and they work collaboratively to provide the best care.

My care plan with Medhealth is reviewed regularly to reflect any changes in my health or circumstances.

My care plan with Medhealth promotes my wellbeing and enables me to be as independent as possible.

Respect, listening, and emotional support. 1 = Strongly disagree · 5 = Strongly agree

I am treated with respect and dignity by the staff at Medhealth.

I feel that the staff at Medhealth listen to me and understand what matters to me.

I feel emotionally supported by Medhealth and encouraged to maintain my independence.

I know that my opinions are valued by Medhealth, and my preferences are always considered.

I have people in my life who care about me, including family, friends, and community members, supported by Medhealth.

I feel my feedback is valued, and Medhealth makes improvements based on my input.

How flexible and tailored your care feels. 1 = Strongly disagree · 5 = Strongly agree

I can live the life I want as independently as possible while feeling safe, with the support of MedHealth Care.

My care with Medhealth is tailored to my needs and preferences, enabling me to live as independently as possible.

I have access to trained and knowledgeable staff at Medhealth who understand my needs.

I can live the life I want and do the things that are important to me, with the support of Medhealth.

My care with Medhealth is flexible, and I can access support when I need it.

I know who to contact if I have concerns or questions about my care with Medhealth.

Organisation, leadership, and how your feedback is used. 1 = Strongly disagree · 5 = Strongly agree

I feel confident that Medhealth is well-organised and that everyone knows their role.

I know that leadership at Medhealth is committed to providing high-quality care.

I have a place I can call home, designed and supported by Medhealth to maintain my independence.

I know my feedback is valued by Medhealth and used to improve the service.