Service User Survey

Thinking about your experience working at Medhealth Care and Support, how likely are you to recommend us as a place to work?

I feel safe and supported to understand and manage any risks at Medhealth Care.

I am confident that any concerns I have about my safety at Medhealth Care are taken seriously and addressed promptly.

I know who to contact if I feel unsafe at Medhealth Care, and my concerns are always addressed.

I feel safe and comfortable in my home, with appropriate aids and adaptations provided by Medhealth Care.

I know that my medicines are managed properly by Medhealth Care and that I am given the right medication at the right time.

I am supported by Medhealth Care to manage my health in a way that makes sense to me.

I can access healthcare professionals through Medhealth Care when needed, and they work collaboratively to provide the best care.

My care plan with Medhealth Care is reviewed regularly to reflect any changes in my health or circumstances.

My care plan with Medhealth Care promotes my wellbeing and enables me to be as independent as possible.

I am treated with respect and dignity by the staff at Medhealth Care.

I feel that the staff at Medhealth Care listens to me and understands what matters to me.

I feel emotionally supported by Medhealth Care and encouraged to maintain my independence.

I know that my opinions are valued by Medhealth Care, and my preferences are always considered.

I have people in my life who care about me, including family, friends, and community members, supported by Medhealth Care.

I feel my feedback is valued, and Medhealth Care makes improvements based on my input.

I can live the life I want as independently as possible while feeling safe, with the support of Medhealth Care.

My care with Medhealth Care is tailored to my needs and preferences, enabling me to live as independently as possible.

I have access to trained and knowledgeable staff at Medhealth Care who understand my needs.

I can live the life I want and do the things that are important to me, with the support of Medhealth Care.

My care with Medhealth Care is flexible, and I can access support when I need it.

I know who to contact if I have concerns or questions about my care with Medhealth Care.

I feel confident that Medhealth Care is well-organised and that everyone knows their role.

I know that leadership at Medhealth Care is committed to providing high-quality care.

I have a place I can call home, designed and supported by Medhealth Care to maintain my independence.

I know my feedback is valued by Medhealth Care and used to improve the service.

Service User Feedback Survey